In Dealing with Medicare: What Works, Ben Pugh highlighted the difficulties in working with Medicare when processing claims, and strategies for navigating this complex network to satisfy your goal of a quick, thorough MSA processing. Since the ’80s, when Medicare became a secondary payer, it has become more difficult to hold Medicare [...]

In The Broker: We Are NOT The Enemy, insurance veteran Teresa Pacelli focused on communication, execution, and education as the three factors necessary to revising the workers’ compensation system. After a frustrating period of time as a claims examiner, Pacelli realized she could more effectively generate change as an insurance broker.
Pacelli recommended that [...]