In her session An Auditor Teaches You Great Claims Handling, Cheryl Morosini detailed the importance of organizing one’s workplace to fit a style to maximize one’s achievements. By encouraging claims professionals to approach their work product using the same techniques as an auditor would, one can tweak those methods to allow for the highest production [...]

Building Community and Your Network, presented by Diann Cohen and Debra Hinz, focused on the dynamic professional effects of networking skills. They detailed key points for learning how to recognize and categorize others’ strengths, emphasizing how to prioritize the professional time spent with portions of one’s community and network.
Cohen and Hintz drew attention to [...]

The panel on Internet marketing, featuring Joe Rodriguez and Jane Gardner of Harbour DNA, Martha Hanlon of Wide Awake Marketing, and Stuart McFaul of Spiralgroup, focused on how Internet marketing is changing professional services marketing, especially for lawyers and doctors, enabling entrepreneurship.
The team noted that the Internet has dramatically reduced the costs and time associated [...]

In Unraveling the Mysteries of Managed Care: Making Your Cost Containment Program Work For You, Angela Livingston educated buyers of managed care services on creating transparent relationships to generate positive outcomes and cost savings.
Livingston’s presentation spanned the basics of terminology; reviewed the layers related to buying bill review, utilizations review, and case management; and described [...]

Peter Coffee emphasized the benefits surrounding cloud computing, of opening doors to the creation of customer and partner communities that propel rapid product and service improvement in his presentation, Our Newest Tools for You: salesforce.com.
By reducing capital investment burdens and radically accelerating application deployment, cloud computing represents a key component of competitive IT strategy [...]

In The Future of Workers’ Compensation in California and Across the Nation, David DePaolo, president of WorkCompCentral, stressed the importance of reforming the healthcare and worker’s compensation system into an incentivized environment focusing on returning workers to gainful, productive activity.
Those who are disturbed by the current social and economic implications of workers’ compensation can help [...]

In What Works for the Marines Can Work for You, Barbara Karkula explained the model utilized for the United States Marine Corps for its civilian employees, and described the values and practices that have proved most effective for them.
The Marines’ work environment presents unique challenges, but developing trusting relationships, establishing respect for [...]